Posted in March 2010

Burning procrastination

For the last year I’ve been burning the back of my legs nearly every morning. Huh … how you ask? Well … the Trinidad sun is blazing by early morning and by the time I leave my home office in late morning to visit client offices, the sun has drenched my car and turned my dark gray leather seat into a skillet. Continue reading

I teach and I learn

I love teaching workshops because I always come out learning or validating something new.  Here are five things re-emphasized to me after teaching LIAT’s Call Centre Development Training in Antigua last week. We cannot hold people accountable for things we haven’t told them that we expect (it’s just not fair). Teaching customer service makes me … Continue reading